Application support and maintenance services are aimed to ensure that applications are highly available, reliable, and relevant to evolving business needs.
Since 2019, CCG has delivered full-range support and maintenance services for applications of different types and complexity.
Application support and maintenance services are aimed to ensure that applications are highly available, reliable, and relevant to evolving business needs. Since 2019, CCG has delivered full-range support and maintenance services for applications of different types and complexity.
Application Support
Application Support
Application Support
Guiding materials for users
> Product and technical information.
> Manuals
> FAQs.
> Knowledge base with convenient search.
Creating and maintaining detailed Information for user self-service
Solving Basic Application Usage Issues
> Receiving and registering requests submitted via phone/video calls, chat, social networks, email, self-service portal.
> Prioritizing support requests.
> Solving basic user issues (e.g., password reset, logging in/out, etc.)..
Fixing Application Configuration & Infrastructure Issues
> Resolving software configuration incidents.
> Software installations.
> Log investigation for root cause analysis of the issues.
> Administering application environment and user accounts.
Resolving Application Issues on the root level
For Custom Application
> Fixing complex issues by introducing changes to the code and database.
For Platform-Based Applications
> Correcting customization issues.
Guiding materials for users
> Product and technical information.
> Manuals
> FAQs.
> Knowledge base with convenient search.
Creating and maintaining detailed Information for user self-service
Solving Basic Application Usage Issues
> Receiving and registering requests submitted via phone/video calls, chat, social networks, email, self-service portal.
> Prioritizing support requests.
> Solving basic user issues (e.g., password reset, logging in/out, etc.)..
Fixing Application Configuration & Infrastructure Issues
> Resolving software configuration incidents.
> Software installations.
> Log investigation for root cause analysis of the issues.
> Administering application environment and user accounts.
Resolving Application Issues on the root level
For Custom Application
> Fixing complex issues by introducing changes to the code and database.
For Platform-Based Applications
> Correcting customization issues.
Guiding materials for users
> Product and technical information.
> Manuals
> FAQs.
> Knowledge base with convenient search.
Creating and maintaining detailed Information for user self-service
Solving Basic Application Usage Issues
> Receiving and registering requests submitted via phone/video calls, chat, social networks, email, self-service portal.
> Prioritizing support requests.
> Solving basic user issues (e.g., password reset, logging in/out, etc.)..
Fixing Application Configuration & Infrastructure Issues
> Resolving software configuration incidents.
> Software installations.
> Log investigation for root cause analysis of the issues.
> Administering application environment and user accounts.
Resolving Application Issues on the root level
For Custom Application
> Fixing complex issues by introducing changes to the code and database.
For Platform-Based Applications
> Correcting customization issues.
Application Maintenance
Application Maintenance
Application support and maintenance services are aimed to ensure that applications are highly available, reliable, and relevant to evolving business needs. Since 2019, CCG has delivered full-range support and maintenance services for applications of different types and complexity.
Introducing new application customizations.
Application re-architecting, containerization.
Adding software integrations.
Developing new application features.
For custom applications:
APPLICATION Evolution
QA & Testing
Exploratory and regression testing.
Manual and automated testing.
Compatibility and localization testing.
Functional and Integration testing.
Security and Usability testing.
App performance testing (load, stability, scalability, stress testing).
App performance monitoring to detect unfavorable trends (evolving slowdowns or issues).
Selecting and configuring tools for app performance monitoring and testing.
Ensuring app stability and scalability.
APPLICATION PERFORMANCE MANAGEMENT
Application Security Management
Detailed vulnerability reports.
Penetration testing.
Scheduled app vulnerability and misconfiguration diagnostics
24/7 security monitoring.
Ensuring the safety of business and customer data.
Introducing new application customizations.
Application re-architecting, containerization.
Adding software integrations.
Developing new application features.
For custom applications:
APPLICATION Evolution
QA & Testing
Exploratory and regression testing.
Manual and automated testing.
Compatibility and localization testing.
Functional and Integration testing.
Security and Usability testing.
App performance testing (load, stability, scalability, stress testing).
App performance monitoring to detect unfavorable trends (evolving slowdowns or issues).
Selecting and configuring tools for app performance monitoring and testing.
Ensuring app stability and scalability.
APPLICATION PERFORMANCE MANAGEMENT
Application Security Management
Detailed vulnerability reports.
Penetration testing.
Scheduled app vulnerability and misconfiguration diagnostics
24/7 security monitoring.
Ensuring the safety of business and customer data.
Introducing new application customizations.
Application re-architecting, containerization.
Adding software integrations.
Developing new application features.
For custom applications:
APPLICATION Evolution
QA & Testing
Exploratory and regression testing.
Manual and automated testing.
Compatibility and localization testing.
Functional and Integration testing.
Security and Usability testing.
App performance testing (load, stability, scalability, stress testing).
App performance monitoring to detect unfavorable trends (evolving slowdowns or issues).
Selecting and configuring tools for app performance monitoring and testing.
Ensuring app stability and scalability.
APPLICATION PERFORMANCE MANAGEMENT
Application Security Management
Detailed vulnerability reports.
Penetration testing.
Scheduled app vulnerability and misconfiguration diagnostics
24/7 security monitoring.
Ensuring the safety of business and customer data.
Additional services aimed to facilitate
application maintenance
Additional services aimed to facilitate application
maintenance
Additional services aimed to facilitate
application maintenance
Cloud resource management
Cloud resource management
Cloud resource management
Resource consumption optimization.
Resource consumption optimization.
On-demand cloud resource management.
On-demand cloud resource management.
Cloud consumption analysis, optimization, and maintenance.
Cloud consumption analysis, optimization, and maintenance.
Examination of the cloud environment and identification of deficiencies.
Examination of the cloud environment and identification of deficiencies.
Resource consumption optimization
On-demand cloud resource management
Cloud consumption analysis, optimization, and maintenance.
Examination of the cloud environment and identification of deficiencies
CI/CD and DevOps implementation
CI/CD and DevOps implementation
CI/CD and DevOps implementation
Building test automation (if relevant) into the pipeline.
Building test automation (if relevant) into the pipeline.
Building test automation (if relevant) into the pipeline.
Applying the infrastructure as a code (IaaC) approach.
Applying the infrastructure as a code (IaaC) approach.
Applying the infrastructure as a code (IaaC) approach.
Automating implementation of changes and new features.
Automating implementation of changes and new features.
Automating implementation of changes and new features.
Setting up and maintaining continuous integration and deployment (CI/CD) pipelines.
Setting up , maintaining continuous integration and deployment pipelines.
Setting up and maintaining continuous integration and deployment (CI/CD) pipelines.
Why Choose App Support & Maintenance Services from Crescenza?
Our application support and maintenance department offers a host of benefits that make your support and maintenance task hassle-free. Here are some reasons to choose us:
Our application support and maintenance department offers a host of benefits that make your support and maintenance task hassle-free. Here are some reasons to choose us:
Track progress via
Easy Communication
Track progress via
Easy Communication
24×7x365 availability & on-time project delivery
24×7x365 availability & on-time project delivery
Proactive IT Maintenance based on the latest Technology.
Proactive IT Maintenance based on the latest Technology.
Experienced support & maintenance engineers
Experienced support & maintenance engineers
Flexible approach for app support & maintenance to suit business needs.
Flexible approach for app support & maintenance to suit business needs.
©2025 BY CRESCENZA CONSULTING GROUP | ALL RIGHTS RESERVED
sales@crescenzaconsulting.ca
Application Maintenance
Why Choose App Support & Maintenance Services from Crescenza?
Our application support and maintenance department offers a host of benefits that make your support and maintenance task hassle-free.
Here are some reasons
to choose us:
Track progress via
Easy Communication
24×7x365 availability & on-time project delivery
Proactive IT Maintenance based on the latest Technology.
Experienced support & maintenance engineers
Flexible approach for app support & maintenance to suit business needs