Flexible approach for app support & maintenance to suit business needs.
Proactive IT maintenance based on the latest technology.
24×7x365 availability & on-time project delivery
Why Choose App Support & Maintenance Services from Crescenza?
Our application support and maintenance department offers a host of benefits that make your support and maintenance task hassle-free. Here are some reasons to choose us:
Track progress via Easy Communication
Experienced support & maintenance engineers
CREATING AND MAINTAINING DETAILED INFORMATION FOR USER SELF-SERVICE.
Guiding materials for users:
-
Product and technical information.
-
Manuals.
-
FAQs.
-
Knowledge base with convenient search.
SOLVING BASIC APPLICATION USAGE ISSUES.
-
Receiving and registering requests submitted via phone/video calls, chat, social networks, email, self-service portal.
-
Prioritizing support requests.
-
Solving basic user issues (e.g., password reset, logging in/out, etc.).
-
Escalating unsolved issues to the next support level and providing issue status updates according to an agreed SLA till resolution.
FIXING APPLICATION CONFIGURATION AND INFRASTRUCTURE ISSUES.
-
Resolving software configuration incidents.
-
Administering application environment and user accounts.
-
Software installations.
-
Log investigation for root cause analysis of the issues.
Resolving application issues on the root level.
-
For custom applications:
-
Fixing complex issues by introducing changes to the code and database.
-
For platform-based applications:
-
Correcting customization issues.
APPLICATION EVOLUTION
Introducing application enhancements.
For custom applications:
-
Developing new application features.
-
Adding software integrations.
-
Application re-architecting, containerization.
For platform-based applications:
-
Introducing new application customizations.
QA & TESTING
-
Ensuring the application quality and undisrupted functioning during the defects fixing, introduction of new app features and integrations.
-
Manual and automated testing.
-
Unit, API, and UI testing.
-
Exploratory and regression testing.
-
Functional testing.
-
Integration testing.
-
Compatibility and localization testing.
-
Security testing.
-
Usability testing.
APPLICATION PERFORMANCE
MANAGEMENT
-
Ensuring app stability and scalability.
-
Selecting and configuring tools for app performance monitoring and testing.
-
App performance monitoring to detect unfavorable trends (evolving slowdowns or issues).
-
App performance testing (load, stability, scalability, stress testing).
APPLICATION SECURITY MANAGEMENT
-
Ensuring the safety of business and customer data.
-
24/7 security monitoring.
-
Scheduled app vulnerability and misconfiguration diagnostics.
-
Penetration testing.
-
Detailed vulnerability reports.
-
Fixing discovered vulnerabilities.
Additional services aimed to facilitate application maintenance
CI/CD and DevOps implementation
-
Automating implementation of changes and new features.
-
Applying the infrastructure as a code (IaaC) approach.
-
Setting up and maintaining continuous integration and deployment (CI/CD) pipelines.
-
Building test automation (if relevant) into the pipeline.
Cloud resource management
-
Cloud consumption analysis, optimization, and maintenance.
-
Examination of the cloud environment and identification of deficiencies.
-
Resource consumption optimization.
-
On-demand cloud resource management.

APPLICATIONS SUPPORT AND MAINTENANCE SERVICES
Application support and maintenance services are aimed to ensure that applications are highly available, reliable, and relevant to evolving business needs. Since 2019, Crescenza has delivered full-range support and maintenance services for applications of different types and complexity.
THE SCOPE OF OUR SERVICES
APPLICATION SUPPORT
Resolution of identified issues of different complexity (from basic usage problems to application code/database defects).
APPLICATION MAINTENANCE
Continuous application monitoring and optimization.
Agile-driven application evolution: introducing new app features and integrations, re-architecting, etc.
APPLICATION SUPPORT
Resolution of identified issues of different complexity (from basic usage problems to application code/database defects).
APPLICATION MAINTENANCE
Continuous application monitoring and optimization.
Agile-driven application evolution: introducing new app features and integrations, re-architecting, etc.
CREATING AND MAINTAINING DETAILED INFORMATION FOR USER SELF-SERVICE.
Guiding materials for users:
-
Product and technical information.
-
Manuals.
-
FAQs.
-
Knowledge base with convenient search.
SOLVING BASIC APPLICATION USAGE ISSUES.
-
Receiving and registering requests submitted via phone/video calls, chat, social networks, email, self-service portal.
-
Prioritizing support requests.
-
Solving basic user issues (e.g., password reset, logging in/out, etc.).
-
Escalating unsolved issues to the next support level and providing issue status updates according to an agreed SLA till resolution.
FIXING APPLICATION CONFIGURATION AND INFRASTRUCTURE ISSUES.
-
Resolving software configuration incidents.
-
Administering application environment and user accounts.
-
Software installations.
-
Log investigation for root cause analysis of the issues.
Resolving application issues on the root level.
-
For custom applications:
-
Fixing complex issues by introducing changes to the code and database.
-
For platform-based applications:
-
Correcting customization issues.
THE SCOPE OF OUR SERVICES
APPLICATION EVOLUTION
Introducing application enhancements.
For custom applications:
-
Developing new application features.
-
Adding software integrations.
-
Application re-architecting, containerization.
For platform-based applications:
-
Introducing new application customizations.
QA & TESTING
-
Ensuring the application quality and undisrupted functioning during the defects fixing, introduction of new app features and integrations.
-
Manual and automated testing.
-
Unit, API, and UI testing.
-
Exploratory and regression testing.
-
Functional testing.
-
Integration testing.
-
Compatibility and localization testing.
-
Security testing.
-
Usability testing.
APPLICATION PERFORMANCE
MANAGEMENT
-
Ensuring app stability and scalability.
-
Selecting and configuring tools for app performance monitoring and testing.
-
App performance monitoring to detect unfavorable trends (evolving slowdowns or issues).
-
App performance testing (load, stability, scalability, stress testing).
APPLICATION SECURITY MANAGEMENT
-
Ensuring the safety of business and customer data.
-
24/7 security monitoring.
-
Scheduled app vulnerability and misconfiguration diagnostics.
-
Penetration testing.
-
Detailed vulnerability reports.
-
Fixing discovered vulnerabilities.
THE SCOPE OF OUR SERVICES
APPLICATION SUPPORT
Resolution of identified issues of different complexity (from basic usage problems to application code/database defects).
APPLICATION MAINTENANCE
Continuous application monitoring and optimization.
Agile-driven application evolution: introducing new app features and integrations, re-architecting, etc.
APPLICATION EVOLUTION
Introducing application enhancements.
For custom applications:
-
Developing new application features.
-
Adding software integrations.
-
Application re-architecting, containerization.
For platform-based applications:
-
Introducing new application customizations.
QA & TESTING
-
Ensuring the application quality and undisrupted functioning during the defects fixing, introduction of new app features and integrations.
-
Manual and automated testing.
-
Unit, API, and UI testing.
-
Exploratory and regression testing.
-
Functional testing.
-
Integration testing.
-
Compatibility and localization testing.
-
Security testing.
-
Usability testing.
APPLICATION PERFORMANCE MANAGEMENT
-
Ensuring app stability and scalability.
-
Selecting and configuring tools for app performance monitoring and testing.
-
App performance monitoring to detect unfavorable trends (evolving slowdowns or issues).
-
App performance testing (load, stability, scalability, stress testing).
APPLICATION SECURITY MANAGEMENT
-
Ensuring the safety of business and customer data.
-
24/7 security monitoring.
-
Scheduled app vulnerability and misconfiguration diagnostics.
-
Penetration testing.
-
Detailed vulnerability reports.
-
Fixing discovered vulnerabilities.
CREATING AND MAINTAINING DETAILED INFORMATION FOR USER SELF-SERVICE.
Guiding materials for users:
-
Product and technical information.
-
Manuals.
-
FAQs.
-
Knowledge base with convenient search.
SOLVING BASIC APPLICATION USAGE ISSUES.
-
Receiving and registering requests submitted via phone/video calls, chat, social networks, email, self-service portal.
-
Prioritizing support requests.
-
Solving basic user issues (e.g., password reset, logging in/out, etc.).
-
Escalating unsolved issues to the next support level and providing issue status updates according to an agreed SLA till resolution.
FIXING APPLICATION CONFIGURATION AND INFRASTRUCTURE ISSUES.
-
Resolving software configuration incidents.
-
Administering application environment and user accounts.
-
Software installations.
-
Log investigation for root cause analysis of the issues.
RESOLVING APPLICATION ISSUES ON THE ROOT LEVEL
-
For custom applications:
-
Fixing complex issues by introducing changes to the code and database.
-
For platform-based applications:
-
Correcting customization issues.
Additional services aimed to facilitate application maintenance
CI/CD and DevOps implementation
-
Automating implementation of changes and new features.
-
Applying the infrastructure as a code (IaaC) approach.
-
Setting up and maintaining continuous integration and deployment (CI/CD) pipelines.
-
Building test automation (if relevant) into the pipeline.
Cloud resource management
-
Cloud consumption analysis, optimization, and maintenance.
-
Examination of the cloud environment and identification of deficiencies.
-
Resource consumption optimization.
-
On-demand cloud resource management.